Shipping policy

Shipping Information

Processing & Dispatch
Orders are processed Monday–Friday (excluding public holidays) from our QLD, Australia warehouse between 7am–2:30pm. All orders ship within 2 business days of being placed. You'll receive tracking information via email once your order is dispatched.

We do not currently ship to the USA.

International Orders: Customs & Duties

Customs taxes, duties, and fees may apply to international orders and are handled directly between you and the courier. SHOSAI is not involved in this process.

Important:

• You are responsible for all customs charges, taxes, and fees
• We're required by law to declare the full order value on your package
• Customs authorities may delay, release, or deny your package
• If you refuse to pay these charges, your package will be returned to us and you'll receive store credit for the order value (minus shipping and any return costs). Additional carrier fees will be deducted from your credit.