Refund policy


How do I return an item?

We are happy to accept returns on unworn items in their original condition (tags attached and unwashed) within 30 days of the delivery date. Unfortunately, we are not currently offering free returns, customers are responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.

SHOSAI does not offer exchanges. We ask that you return the item for a full refund excluding shipping fees and place a new order for your preferred item(s) at your earliest convenience. 

To start the return process, please reach out via our Contact Us page with your name, order number and item you'd like to return and one of our Teams will be in touch shortly.


Product Quality Issue 

If you receive your product and it is damaged, you’ve received the wrong item, or something seems to be the fault of the manufacturer, please get in touch with us immediately via our Contact Us page so that we can help resolve the issue.



Once our QA team has inspected your return, we will inform you via email if the refund was approved or not. If approved, you will be refunded automatically to your original method of payment. Please note depending on your bank this may take 10 to 15 business working days.